Download the Data Sheet: Support Services
Access this data sheet to gain an understanding of ThreatModeler support levels for Premium and Platinum packages. ThreatModeler will onboard its customers and grant them access to a customer success manager, trainer and support team. This ensures overall client satisfaction, education of the user on the platform and prompt technical issue resolution. In addition to setting the customer up for success in achieving their threat modeling goals, ThreatModeler also provides diagnostic health checks throughout the duration of the contract.
In this Data Sheet you'll learn:
- Support level offerings for customers.
- How to gain support through our online ticket submission system and via the Support Portal.
- About the availability of ThreatModeler Health Checks to ensure users are getting the most out of their investments.
ThreatModeler is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account, and to provide the products, services and information you requested. By submitting this form you agree to receive email communications from www.threatmodeler.com and allow us to store and process your personal data.