Access this data sheet to gain an understanding of ThreatModeler support levels for Premium and Platinum packages. ThreatModeler will onboard its customers and grant them access to a customer success manager, trainer and support team. This ensures overall client satisfaction, education of the user on the platform and prompt technical issue resolution. In addition to setting the customer up for success in achieving their threat modeling goals, ThreatModeler also provides diagnostic health checks throughout the duration of the contract.
Within this data sheet you'll uncover:
- Detailed insights into our support level offerings tailored to our customers' needs.
- Guidance on how to access support via our online ticket submission system and Support Portal.
- Information on ThreatModeler Health Checks, designed to guarantee users derive maximum benefit from their investments.
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